Return Policy
RETURN GUIDELINES
All returned products must have their original tags attached (if any), have no signs of use or wear, be in their original, undamaged condition and have their original packaging intact. Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes. Items purchased as a set must be returned as a complete set; individual items of a set are not eligible for return.
Engraved or custom products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.
Standard Return Policy:
We offer free 30-day returns for all customers in the. The return window starts from the day the shipment is delivered or picked up in store. Please note that orders must be returned in the same country which they were originally purchased in.
RETURN REQUIREMENTS
Items must be in their original condition without signs of wear or damage•
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
All below items are non-returnable:•
Engraved and custom products
Earrings used to pierce during a piercing appointment•
Gift cards•
Final sale items
Balilbay does not accept unauthorized returns and such items will be returned to sender without Balibay bearing any liability or responsibility for any associated loss.
RETURN SHIPPING
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you. Balibay uses third party delivery and courier services for orders placed through the Sites and is not liable for shipments indicated as delivered by a courier but not received by a customer.